Click the “Forgot Password” link on the login page and follow the instructions to reset your password. If the issue persists, contact the system administrator.

Possible reasons include: incorrect username or password, account not yet activated or verified. Verify your credentials and try again.

Log in as a customer, navigate to “Bookings”, and click “Add New Booking”. Fill out the booking form, select your preferred date and service, choose a payment method, and submit your request.

Log in as a customer, navigate to “Vlogger Bookings”, and select your preferred vlogger. Choose an available date or dates from the calendar, select a service or package, enter your booking details, and submit your requests.

You will receive an SMS notification to your registered mobile number informing you whether your booking has been approved or rejected. You can also check the booking status on the “Park Bookings” page, or the “Vlogger Bookings” page for vlogger bookings. In addition, you may receive a notification within the web system.

It is advisable to contact the park staff or vlogger directly for cancellation requests. You may contact them through the system message function, or through their displayed mobile number.

StreamPark accepts online payment via GCash and walk-in payments at the park. You may select your preferred payment method when submitting a booking.

In the event of the system downtime, please contact the park staff directly for manual booking assistance. Contact 0985-323-9532 or 0993-710-2074.

Yes, users are required to create an account to access booking features, manage reservations, and receive booking updates.

Yes, the system allows users to book different services or packages depending on availability and scheduling.